Customer Support & Help Desk Software & Tools
Help desks, ticketing, live chat, customer messaging, knowledge bases, and AI support platforms.
Cataloged Software (10)
Zendesk
Product profileCustomer service platform for ticketing, messaging, help centers, voice, analytics, and AI support.
Customer service platform for ticketing, messaging, help centers, voice, analytics, and AI support.
Core Capabilities
- Customer service platform for ticketing, messaging, help centers, voice, analytics, and AI support.
- Listed starting price: Check vendor — verify current pricing with the vendor before purchase.
Best Fit For
Intercom
Product profileCustomer messaging and support platform combining help desk, messenger, knowledge, and AI agents.
Customer messaging and support platform combining help desk, messenger, knowledge, and AI agents.
Core Capabilities
- Customer messaging and support platform combining help desk, messenger, knowledge, and AI agents.
- Listed starting price: Check vendor — verify current pricing with the vendor before purchase.
Best Fit For
Freshdesk
Product profileOmnichannel help desk for tickets, self-service, automation, analytics, and customer support teams.
Omnichannel help desk for tickets, self-service, automation, analytics, and customer support teams.
Core Capabilities
- Omnichannel help desk for tickets, self-service, automation, analytics, and customer support teams.
- Listed starting price: Check vendor — verify current pricing with the vendor before purchase.
Best Fit For
Help Scout
Product profileShared inbox, knowledge base, messaging, and customer support platform for growing teams.
Shared inbox, knowledge base, messaging, and customer support platform for growing teams.
Core Capabilities
- Shared inbox, knowledge base, messaging, and customer support platform for growing teams.
- Listed starting price: Check vendor — verify current pricing with the vendor before purchase.
Best Fit For
Gorgias
Product profileEcommerce-focused help desk for Shopify and online retailers with automation and AI support.
Ecommerce-focused help desk for Shopify and online retailers with automation and AI support.
Core Capabilities
- Ecommerce-focused help desk for Shopify and online retailers with automation and AI support.
- Listed starting price: Check vendor — verify current pricing with the vendor before purchase.
Best Fit For
Zoho Desk
Product profileCloud help desk with ticketing, omnichannel support, automation, self-service, and analytics.
Cloud help desk with ticketing, omnichannel support, automation, self-service, and analytics.
Core Capabilities
- Cloud help desk with ticketing, omnichannel support, automation, self-service, and analytics.
- Listed starting price: Check vendor — verify current pricing with the vendor before purchase.
Best Fit For
Front
Product profileShared inbox and customer operations platform for collaborative email, messaging, and support workflows.
Shared inbox and customer operations platform for collaborative email, messaging, and support workflows.
Core Capabilities
- Shared inbox and customer operations platform for collaborative email, messaging, and support workflows.
- Listed starting price: Check vendor — verify current pricing with the vendor before purchase.
Best Fit For
Kustomer
Product profileCustomer service CRM for omnichannel conversations, customer timelines, automation, and AI.
Customer service CRM for omnichannel conversations, customer timelines, automation, and AI.
Core Capabilities
- Customer service CRM for omnichannel conversations, customer timelines, automation, and AI.
- Listed starting price: Check vendor — verify current pricing with the vendor before purchase.
Best Fit For
LiveChat
Product profileWebsite live chat and customer messaging platform for sales and support teams.
Website live chat and customer messaging platform for sales and support teams.
Core Capabilities
- Website live chat and customer messaging platform for sales and support teams.
- Listed starting price: Check vendor — verify current pricing with the vendor before purchase.
Best Fit For
Tidio
Product profileLive chat, help desk, chatbot, and AI customer service platform for small businesses and ecommerce.
Live chat, help desk, chatbot, and AI customer service platform for small businesses and ecommerce.
Core Capabilities
- Live chat, help desk, chatbot, and AI customer service platform for small businesses and ecommerce.
- Listed starting price: Free tier / paid plans — verify current pricing with the vendor before purchase.